Head Waitress - Lobby Lounge
Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Raffles Dubai An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. About the Application Process: At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description We invite you to join the world of luxury hospitality at Raffles Dubai as our new Head Waitress in Raffles Salon our award-winning lobby lounge to support both the colleagues and leaders in achieving the highest quality of both service and standards and improving the level of guest satisfaction through positive engagement and communication. This position reports to Outlets Supervisor. Key Roles & Responsibilities - Maintain the LQA service standards as required for the Outlet. - Read daily reports, hotel updates shared via Outlet communication methods and to acknowledge any VIP’s arrivals to ensure they are acted upon. Report to shift 10 mins before start time and communicate in advance if any delay. Must know all Food & Beverage menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked. - Present children's menus when appropriate, and describe specials and alternative cuisine. - Serve and clear food and beverage items in an unobtrusive and professional manner using Tray/appropriate service ware at all times. - Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures - Carry trays, bus and reset tables with linen, chinaware, glassware and silverware. - Ascertain guests’ satisfaction and handle any problem which may arise, informing the Supervisor/Manager of the problem and how it was resolved. - Follow cash and credit card procedures according to the guidelines of the accounting department. - Maintain a clean, neat and orderly restaurant throughout service. - Polish cutlery, refill salt, pepper and sugar, creamers etc. - Must be able to prepare/operate the coffee machine to make specialty coffee’s/Tea’s - Must be able to make/ serve other beverages both non-alcoholic and alcoholic drinks. - Ensure that work station is stocked with appropriate condiments at all times. - Report any guest comments regarding food and beverage to manager - Conscientious handling and maintenance of operating equipment. - Learn and adhere to safety, sanitation, HACCP and hygiene policies - Maintain good working relationships with colleagues, and all other departments. - Maintain complete knowledge of all F&B services, outlets and hotel services/features. - Perform opening/closing side duties as assigned and set all tables according to standards. - Report to manager any kinds of deviation from set standard and procedures. - Ensure that all service and storage areas are kept safe and clean - Help minimize waste, neglect, breakages and mishandling of supplies and equipment - Carry out cleaning and maintenance of the outlet - Incase of being unwell and not able to