Sales Executive
Job Title: Sales Executive Work Location: Abu Dhabi Experience: 5 - 15 years in Luxury retail Key Responsibilities 1. Policy and Protocol Adherence - Strictly follow all company policies, store procedures, and brand guidelines. - Maintain compliance with health, safety, and hygiene standards at all times. - Adhere to dress code, grooming standards, and professional conduct as per company protocol. - Follow cash handling, POS operation, and return/refund procedures accurately. 2. Achieving Sales Targets and KPIs - Meet or exceed daily, weekly, and monthly sales targets. - Monitor personal and team performance against key performance indicators (KPIs) including conversion rate, average transaction value, and customer engagement. - Actively promote company promotions, bundled offers, and new product launches to enhance sales. - Provide daily sales reports and assist in forecasting and planning. 3. Customer Service Excellence - Greet customers warmly and provide personalized, consultative fragrance recommendations. - Demonstrate in-depth product knowledge, emphasizing fragrance families, notes, longevity, and suitability for occasions. - Handle customer inquiries, complaints, and feedback professionally and promptly. - Build strong customer relationships through follow-ups and loyalty program engagement. - Ensure a clean, organized, and inviting shopping environment. 4. Inventory and Stock Management - Monitor stock levels daily and ensure optimal product availability on the sales floor. - Perform regular stock checks and assist in inventory audits. - Place timely reorders in coordination with the Line Manager to prevent stockouts. - Ensure proper labeling, pricing, and rotation of stock (FIFO/FEFO). - Maintain accurate records of stock movements and discrepancies. 5. Loss Prevention and Pilferage Control - Follow strict warehouse and sales floor security protocols to minimize theft and shrinkage. - Conduct regular visual checks and report any suspicious activity. - Assist in executing daily, weekly, and monthly stock reconciliations. - Secure high-value items and ensure safe storage after operating hours. - Support investigations into inventory discrepancies when necessary. 6. Additional Store Duties - Assist in visual merchandising, window displays, and promotional setups in line with brand standards. - Operate POS systems accurately and handle cash, cards, and mobile payments securely. - Support store opening and closing procedures (e.g., switching equipment, daily z-reports). - Participate in staff meetings, training sessions, and product knowledge workshops. - Ensure cleanliness and organization of the sales floor, backroom, and fitting areas.